Other issues identified with the next generation IRCTC site were debit/credit card payment options not working, senior citizens not being prioritized for lower berth and the refunds taking more time than what the site claims. In various structured discussions on LocalCircles, citizens also said that the new IRCTC site still lacks a provision for onward booking, and if their IRCTC account becomes inactive due to wrong password, it becomes very tough to revive their wallet balance. More citizens rate new IRCTC ticketing website as unfriendly than those rating it friendly Citizens have also reported that the timeliness reported by the Railways is not entirely correct and many times the departure/arrival time reported in enquiry systems on web/sms differs from that actual time of the train’s arrival or departure. When asked what their most common experience with timeliness of trains in the last 12 months has been, 31% said trains were generally on time, 35% said trains were late by up to 1 hour, 31% said trains were late by 1-6 hours, and 3% said they were late by over 6 hours. Passengers have to wait for hours for the trains to arrive, especially in the winter months when fog causes havoc. Late arrivals and departures have been issues which have haunted Indian railways for decades now. The results point out towards some important gaps in the system which needs to be plugged soon.
LocalCircles carried out a large survey to understand what citizens think about the state of Indian railways in the last 12 months. These included changes of leadership plans for bullet trains, trials to increase the speed of existing trains, cleanliness initiatives being launched on stations and much more.
Railways has seen many crucial changes in the last few years.
Indian Railways has proven its worth time and again as the world’s largest employer which ferries hundreds of millions of passengers across the country every year.
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